missed delivery

Parcelly foresees another significant year for click and collect'

''Click and collect services will continue to grow exponentially in 2016'', confirms Parcelly’s CEO, Sebastian Steinhauser.

Click and Collect booms in Europe

2015 has witnessed an exceptional growth in the number of shoppers opting for the click and collect method. Parcelly strives to grow further in 2016 to ease the customer journey of online shoppers. A first for the retail industry, Parcelly revolutionises the click and collect services for both customers and retailers. A new research by carried out by our R&D department highlights that Parcelly fuels footfall into convenience stores. Therefore, Parcelly helps to increase customer movement, using innovative solutions. The benefits offered to your business with Parcelly include:

  • Cross-selling opportunities! Customers are often tempted to buy extra items when collecting their original purchase. Parcelly also trains your staff to cross-sell at the collection point.
  • Customer Retention! You can improve customer’s buying experience with personal attention and a welcoming atmosphere. Small and medium sized businesses are becoming more and more dependent on services to run their operation. So becoming your customers' trusted 'advisor' will build customer loyalty and keep them for life!

A Collection Point to suit you!

Customers choose to use click and collect services as it is a convenient way to shop. With Parcelly, you can simply order online and then collect your parcels at a time that suits you. With hundreds of handy click and collect locations across the UK, Parcelly always has a collection point to suit you.


Retailers need to think Mobile!

Over the past few years there has been unprecedented growth in mobile commerce. Researchers say that 9 out 10 British shoppers now use their smartphone to do online shopping. There is a real urgency for retailers to react to this growth to meet the needs of consumers, or end up drastically falling behind to competitors.

Understanding the customer journey in affluent countries is getting more and more complex. Nowadays consumers are leaning towards a new trend: click and collect! As we covered before, click and collect is a fairly new concept that retailers will have to adopt to stay ahead of the competition. Research from retail experts suggests that consumers who use click and collect do not want to spend time in-store, even to collect online orders. Placing click-and-collect pickup in the back of the store doesn’t necessarily offer the level of convenience that customers want.

Retailers should focus on providing more options for shoppers to pick up their deliveries, from a variety of different locations. Parcelly facilitates this need, operating a network of collection points that allows retailers to offer a greater degree of convenience to their customers. E-commerce integration, in-store management, push notifications are some of the benefits that Parcelly offers to its clients.

If you are a retailer looking to offer convenience to your customers, Parcelly now offers an app based click and collect solution which allows online shoppers to collect their parcels from a trusted local store. The locations include convenience stores, gyms, pharmacies and other businesses that open every day, with some of them open 24/7. There are now more than 250 Parcelly locations across the UK offering shoppers an alternative to home delivery.

Retailers need to make the consumer’s experience convenient, simple and enjoyable. This means retailers need to think mobile as consumers’ demand to shop from their smartphone is growing rapidly. 

5 Ways Parcelly Makes Your Life More Convenient


1.       Responsive

Parcelly aims to make the online shopping experience as convenient as possible for consumers. With over more than 250 locations across the U.K, we are working towards opening new collection points on every corner. You can also suggest a new location by clicking on the ‘Request a new location’ button in the Parcelly app, the team will strive as hard as they can to open a new location in your neighbourhood, as soon as possible.

2.       Simple

As a subscribing customer, once you’ve generated your Parcelly ID you can use this same code wherever you shop online, safe in the knowledge that your parcels will be sent securely to your chosen location. In addition, with our app you’ll never have to sign for a parcel–simply mark the parcels as ‘collected’ and the process is validated.  

3.       On-the-go

Parcelly is the only service that allows you to shop anywhere online and track the progress of your parcel no matter where you are. Our app-based service means you can order while on the go and receive immediate notification when your parcel arrives by push notification, even if you don’t have phone signal to receive texts.

4.       Worldwide

With Parcelly you can order online with any retailer, worldwide. That means literally absolutely every online retailer. It doesn’t matter if you’re ordering from Tesco Online, Amazon US or Alibaba, if the website delivers to the UK, you can collect it at a Parcelly location. Once you’ve generated your Parcelly ID it becomes part of your address field, so no matter where you’re shopping online, just add it to the top line when you’re on the checkout screen. With Parcelly you can shop global and collect local.

5.       Flexible

If you miss your delivery it can be a real pain having to go after work to queue up at a depot. But it’s even worse that many of these depots close before 6, forcing you to spend your Saturdays queuing up at the Post Office. Many of our Parcelly locations are open late nights, 7 days a week, with some even 24/7 which allows you to collect your parcel when it suits you best.  

The new shopping trend: ''Click and Collect''

Missed deliveries are now a thing of the past for online shoppers with Parcelly’s click and collect technology.

Click and Collect is now booming in Europe. 2015 statistics reveal that in the UK, one third of all online retail revenue now comes from click and collect transactions. 73% of online consumers have used click and collect services in the UK in 2015(IMRG). A recent report from JDA and Centrino also showed that 41% of shoppers used click and collect services over the Christmas period vs 39% in 2014. However, the survey also highlights that 1 in 3 customers were not happy with their click and collect experience.

These days the typical online shopper leads a busy lifestyle, and many consumers now find it easier to use click and collect services. Parcelly aims to make this click and collect process as easy and convenient as possible for both customers and retailers, by allowing customers to send parcels to their chosen Parcelly location from any web store, worldwide. Our parcel enthusiasts will then ensure that your package arrives safely at your local Parcelly collection point, instead of your doorstep. In addition, our click and collect service is highly flexible, as customers can pick up their parcels at a time and location that suits them, with many of our locations open late nights or even 24/7. Our competitive pricing and the convenience we offer are what have led to us expanding rapidly in the click and collect industry over the past year.

In the frantic modern world of e-commerce, retailers have to keep pace with the competition and diversify their click and collect services in order to meet the increasing demand for convenience from consumers. ‘’We are constantly working with new online retailers to offer them our app based click and collect solution,’’ says Sebastian Steinhauser, Parcelly’s CEO.