Update to the Supply of Services Agreement
These changes will take effect from 21 March 2025
Dear Parcelly Business Partner,
New developments and a proposal for increasing the revenues of eligible partners
At Parcelly our services are always evolving We launched our Split Commission Feature in November 2024 and would like to thank you for your feedback. We adjusted the feature accordingly: First, stores that process 95% of their parcels correctly now have a faster in-app experience, and second, we've highlighted how you will continue to benefit from each parcel you scan successfully. We’re also making updates to our T&Cs, in line with the section titled ‘We can change these Terms’. The changes will be effective from 21st March 2025.
As presented in November of last year, we are entering Phase 2 where Split Commission is not just a user experience change in the merchant app, but something you see reflected in the additional information you receive from us. Besides the Monthly Commission Statement, you now also receive Weekly Performance Report. From March 2025, these will show:
Weekly Performance Report: Summarising your weekly parcel processing performance, including data around parcel numbers, successful parcel scans or pictures, and the number of items that have not been processed correctly.
Monthly Commission Statement: This provides you with an even more detailed view of all transactions completed in the months, and how these add up to your total commission payment amount due.
Whilst the above changes will be visible to you with immediate effect, there are no instant financial implications. Starting from the Commission Payment Date in May 2025, you will start seeing that you are only being paid for the scans you complete successfully or ‘Submit item feedback’ for. Your Monthly Commission Statement will include a ‘Successful Barcode Scans’ and ‘Unsuccessful Barcode Scan’ section. The ‘Successful Barcode Scans’ section will highlight how many parcels you have successfully Checked IN and OUT during the month along with the ‘Earned Scan Commission’ total’. The ‘Unsuccessful Barcode Scan’ section will highlight how many scans you have missed and the scan commission you have missed out on for that month.
PLEASE NOTE: If you need support or help with the process of ‘Successful Barcode Scans’, contact your Parcelly network representative for a free consultation.
Example of potential effects on revenues
Your Monthly Commission Statement will now be laid out like the following:
Successful Barcode Scans. Total this month: 53 scan(s).
Earned Scan Commission. Total this month: £27.45
Unsuccessful Barcode Scans. Total this month: 34 scan(s).
What you could have made (i.e. ‘commission missed’): £15.34
Think about how you want to work with Parcelly
Every parcel that is processed successfully not only creates less work for you but most importantly improves the service experience of your customers collecting from or dropping off at your store. It also reduces the number of operational incident investigations, which might require calling your store location via our customer service team, which we know is a significant cause of disruption at times for our store partners. Scanning parcels correctly therefore means more customer convenience and less operational cost and friction to you and Parcelly.
Plus, it MAXIMISES YOUR REVENUE, as we are paying you for either a) every correct Check-IN and OUT or b) ‘Submit item feedback’ barcode picture.
Please either accept or reject our proposal
We understand that this Split Commission process is a change to how we will be paying you going forward. Therefore, please give this change some thought and tell us if you would like to accept or reject it.
We would prefer to receive your decision in an email sent by the person who signed the Supply of Services Agreement or (if different) by the contact you named in clause 25. The email should clearly state their name at the bottom because we will treat this as their binding signature.
If you decide to reject our proposal
If you reject our proposal, then your relationship with Parcelly will have to be reviewed on a case-by-case basis. We will also enquire whether you wish to remain a Parcelly network partner and give you the option of terminating the Supply of Services Agreement after thirty days.
We will presume that you accept this change if you do not reject it within 14 days
If you fail to let us know of your decision within fourteen days, for the time being, we will assume that you accept this change and are happy to handle parcels with a described Split Commission process under the updated terms.
You are still free to reject this change after that date. We will then enquire whether you wish to remain a Parcelly network partner and give you the option of terminating the Supply of Services Agreement after thirty days.
Personal thanks
I want to take a moment to personally thank you for your continued support. The exciting developments we are introducing wouldn’t be possible without the dedication and professionalism of our valued network partners like you.
I truly hope you’ll accept our proposal, as the new Split Commission process presents a fantastic opportunity to grow your revenue through our expanding customer base. This change brings us closer to our goal of becoming the UK and Ireland’s top-performing parcel shop network while strengthening partnerships with new courier services. Ultimately, this means more parcels being redirected to your store and increased earnings for your business.
That said, no matter your decision, our way of working with you remains unchanged. There are no costs to operate the Parcelly service in your store, and you’ll continue to have full access to the Parcelly app—helping you manage parcel deliveries, control volumes, and set your store’s opening hours with ease.
Thank you again for being an essential part of our journey—we appreciate your partnership and look forward to growing together!
As ever, you can reply to us by email businesspartners@parcelly.com or call us 7 days a week directly on 0203 813 7868.
Yours,
Sebastian Steinhauser, CEO, Parcelly Ltd
Our terms have changed, effective 21 March 2025
Update to the Supply of Services Agreement
In accordance with §5.2 and §25.7 and from either: (a) the date you accepted this change regarding handling parcels according to the new Split Commission process; or (b) fourteen days after our team told you that you were eligible to handle parcels according to the new Split Commission process if you did not communicate a decision about this change; the following changes will apply to the Supply of Services Agreement (but, if you did not communicate a decision about our proposal, these changes will only apply until such time as you reject this change and all of those companies’ parcels have been collected from your premises):
1. In Schedule 2 (Pricing) of the Supply of Services Agreement the prices in Part 1 for 7 day storage and 14 day storage are deleted and replaced with the following:
“For each correctly scanned parcel or Postal Item that is delivered to the Delivery Point and handled by the Delivery Point according to the terms of this agreement, the Delivery Point shall be entitled to receive from Parcelly a fee of:
£0.36 inclusive of VAT for parcels or Postal Items held at the Delivery Point for less than 14 days; or
£0.99 inclusive of VAT for parcels or Postal Items held at the Delivery Point for 14 days or more.”
2. The following words are added to the end of clause 5.2 of the Supply of Services Agreement:
“From time to time Parcelly may propose a change to these terms and conditions on giving the Delivery Point at least thirty days’ notice in writing. If the Delivery Point does not wish to consent to the proposed change, then the Delivery Point may, within fourteen days of being notified of the proposed change, terminate this agreement on written notice to Parcelly, such termination to occur on the date that the proposed change would otherwise have come into effect. If the Delivery Point does not terminate the agreement under this clause 5.2 then this will constitute the Delivery Point’s consent to the proposed change. Changes proposed by the Delivery Point shall only take effect if Parcelly provides express written consent for them.”
3. Clause 25.7 of the Supply of Services Agreement is deleted and replaced with the following:
“Parcelly may propose changes to these terms and conditions under clause 5.2 by sending an email to an email address provided by the Delivery Point, marked for the attention of the person that signed this agreement or (if different) the person whose contact details were supplied in clause 25.2. Any other notice given under or in connection with this agreement is not valid if sent by e-mail.”