From 6 October 2026, Parcelly will add VAT to commission payments only where we hold a verified VAT number for your business and VAT is chargeable under the applicable rules.

Where these conditions are met, your payment will include your net commission plus VAT. If we do not hold a verified VAT number, your payment will be limited to the net commission shown in your monthly Commission Report.

The updated process applies to all Commission Reports issued on or after 6 October 2026.

We are updating our process to ensure VAT is added only for businesses whose VAT status has been verified.

This helps ensure that Commission Reports and payments are processed consistently and reflect the information held for the business contracted with Parcelly.

No. Your commission rate and the way your net commission is calculated remain unchanged. The only potential difference is whether VAT is added to your net commission.

Yes. The updated process applies to every Parcelly partner store in the United Kingdom. The amount paid will depend on the store’s verified VAT status and the applicable VAT rules.

If we do not hold a verified VAT number for your business, your payment will be limited to your net commission.

Your commission rate has not changed. Any difference compared with an earlier payment may relate to VAT that is no longer being added. Please check your Commission Report or contact us if you believe the payment is incorrect.

Net commission is the commission you earn for handling parcels, excluding VAT. Gross commission is the net commission plus any VAT that is chargeable.

Check your monthly Commission Report. If we do not hold a verified VAT number, the report will show your net commission and confirm that payment is being made without VAT.

If you believe Parcelly should already have your VAT number, please contact us.

No. Your commission will be paid without VAT, and you do not need to send us a VAT number.

You remain responsible for monitoring your VAT registration obligations and notifying Parcelly if your VAT status changes.

Check your VAT registration certificate or correspondence from HMRC. You can also ask your accountant or tax adviser.

Parcelly cannot advise whether your business is required to register for VAT.

Email your details to networkpartner@parcelly.com.

Please provide:

• Your store name
• Your store postcode
• The full legal name of your business
• Your UK VAT number
• Any supporting VAT registration document we request

The business details should match the business named on your Parcelly agreement.

We check UK VAT numbers using HMRC’s official VAT number verification service. If the service does not provide all the information required, we may ask for a VAT registration certificate or other supporting documents.

Commission is paid to the business contracted with Parcelly. The VAT number must therefore relate to that business.

If your business uses a trading name, belongs to a VAT group or has another arrangement that explains a difference in the names, please send us the relevant supporting information.

We normally respond within two working days after receiving all the required information. Verification may take longer if information is missing, the details do not match or additional documents are required.

Where VAT is chargeable, it will normally be added to the first Commission Report processed after your VAT number has been verified and your Parcelly account has been updated.

Depending on the monthly commission-processing cut-off date, the change may appear on the following Commission Report.

No. Providing a VAT number does not automatically result in earlier Commission Reports or payments being adjusted.

If your business was VAT-registered during an earlier commission period, please send us evidence showing the effective date of registration. We will review the relevant period and determine whether an adjustment is required and can be supported by the necessary tax documentation.

Please provide the start and end dates of your VAT registration, together with supporting documents.

We will review any relevant commission periods individually. VAT will not be added to commission relating to periods after your VAT registration ended.

You do not need to make a repayment unless Parcelly contacts you with details of a required correction.

The updated process applies from 6 October 2026. Parcelly may review earlier payments and will contact you if any action is required.

We will contact you to explain what could not be confirmed and what additional information or documents may be required.

Until your VAT number has been verified, your Commission Reports and payments will show net commission only. If a later review shows that an adjustment is required, we will update the relevant payment or Commission Report as appropriate.

Please contact us and explain the difference. This may result from a trading name, VAT group, change of legal entity or change in ownership.

We will review the information and let you know whether your Parcelly account or agreement needs to be updated.

Please tell us as soon as possible. We may need to update or replace the Parcelly agreement and verify the new owner’s business, bank and VAT details before further commission payments are processed.

The previous owner’s VAT number cannot automatically be transferred to the new business.

Yes. Please contact us immediately and provide the effective date of the change. This allows us to apply the correct VAT treatment to future Commission Reports and payments.