CARRIER PROCESS MANUALS

Welcome to the Store Partner Manual Download Centre.

This page provides the latest process manuals for the courier services currently available through Parcelly. Please download the manual for the courier service you have been activated for.

If your store is active for more than one courier, please download and review each relevant manual.

Download latest manuals

1) DHL Express & DHL eCommerce

For stores activated for DHL Express parcel services.

Download: Latest DHL Express Process Manual PDF

2) UPS

For stores activated for UPS Access Point parcel services.

Download: Latest UPS Process Manual PDF

3) APC Overnight

For stores activated for APC Overnight parcel services.

Download: Latest APC Overnight Process Manual PDF

4) KRISPY KREME

For stores activated for KKUK Darkstore services.

Download: Latest KKUK Process Manual PDF

5) OTHER SERVICES

For stores activated for alternative courier services, please refer to our dedicated Partner Dashboard

Important information

Please always use the latest version of the process manual available on this page. Courier processes may change from time to time, and this page will always provide the most up-to-date version.

Before handling parcels for a courier service, please make sure your team has read the relevant manual and understands the required process.

Need support?

If you are unsure which courier service your store has been activated for, or if you have any questions about the process, please contact the Parcelly support team.

Support email: support@parcelly.com
Support hours: Monday to Friday, 9:00 – 17:30